Privacy Policy

Effective Date: 01/01/2026

At Hughes Heritage , we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.hughesheritage.co.uk) or contact us regarding our heritage restoration and traditional building services in Cheltenham and the Cotswolds.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following data about you:

  • Information you give us: This includes information you provide by filling out our contact forms, requesting a quote, or communicating with us by phone or email. This typically includes your name, email address, phone number, and details regarding your property and project.

  • Information we automatically collect: When you visit our website, our website host (Squarespace) automatically collects certain technical information, including your IP address, browser type, time zone setting, and information about how you navigate and interact with our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide you with honest advice, quotes, and information about our services.

  • To carry out our obligations arising from any contracts entered into between you and us (i.e., performing restoration work).

  • To manage our relationship with you, including notifying you of changes to our services.

  • To ensure our website is presented in the most effective manner for you and your device.

3. Our Legal Basis for Processing Your Data

Under the UK GDPR, we must have a legal basis to process your personal data. We rely on the following bases:

  • Contractual Obligation: Processing your data is necessary to provide a quote or fulfill a contract for our services.

  • Consent: You have given clear consent for us to process your personal data for a specific purpose (such as submitting a contact form).

  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as running our website smoothly and securely, provided these interests are not overridden by your privacy rights.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted third-party service providers who assist us in operating our business and website, including:

  • Squarespace: Our website hosting and analytics provider.

  • Google Workspace or accounting software

These third parties are contractually obligated to keep your information secure and only use it for the purposes for which it was shared.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, project and invoice data is kept for up to [Insert Number, e.g., 6 or 7] years for tax and legal compliance.

6. Your Data Protection Rights

Under UK data protection law, you have specific rights regarding your personal information:

  • The right to access: You have the right to ask us for copies of your personal information.

  • The right to rectification: You have the right to ask us to rectify information you think is inaccurate or complete information you think is incomplete.

  • The right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

  • The right to restriction of processing: You have the right to ask us to restrict the processing of your data in certain circumstances.

  • The right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.

  • The right to data portability: You have the right to ask that we transfer the data you gave us to another organization, or to you, in certain circumstances.

If you wish to exercise any of these rights, please contact us using the details below. We have one month to respond to your request.

7. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our [Link to Cookie Policy].

8. Changes to Our Privacy Policy

We keep our privacy policy under regular review. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

9. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

  • Company Name: Hughes Heritage

  • Email Address: info@hughesheritage.co.uk

  • Phone Number: 01242 379149

If you feel that your data has not been handled correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.

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